No response. Unhelpful staff.

Numerous attempts to obtain an updated statement for the covid relief loan account were unsuccessful. I'm being charged interest on a loan amount that is higher than what was used. The arrangement period is over and my account has not been updated according to the actual amount used. Im so fed up of requesting a statement. The useless staff on the secure chat don't escalate the request but rather just telle to contact the covid call centre. What pathetic service. Unhelpful staff.