No response to queries or complaints

<p>I have been logging queries on a Forex payment not received for 2 months now and still no response. I then logged a complaint Ref ********** and still no response received. I have always been very happy with FNB but several times in the past few months I have been very dissapointed - it seems your service has dropped rapidly in the past few months. I don't want to be sent another complaint reference number, I want my query and complaint dealt with. </p>