No response to queries at FNB Forex - Shocking service!!

I contacted FNB Forex by email (email address taken off FNB's website) on both the 11th and 18th October 2021. Because I had no reply to either email, I lodged a complaint on the Bank's CARE system on the 25th October 2021 and was given a complaint reference number ***. Because I still got no reply, I again lodged a complaint (Yes, a second complaint) on the FNB CARE system on the 29th October 2021 and was not given another complaint reference number, but I received an acknowledgement of receipt from FNB of my complaint. Today is the 3rd November 2021, and I have still heard nothing. Come on FNB, you are surely not so useless!!!!