NO RESPONSE TO PAYMENT RELIEF AFTER CHASING FOR 2 MONTHS

I AM GREATLY DISSAPOINTED AGAIN! FNB PROMISED TO RESOLVE MY ISSUE GOING INTO 2 MONTHS NOW AFTER A STRESS AND A STRAIN WE'RE GOING THROUGH ON THIS PANDEMIC. THIS BANK IS TOYING WITH IT'S CLIENTS AND THEY SAY "HOW CAN WE HELP YOU" WHILE THEY FAIL TO RESPOND TO A QUERY LET ALONE PROVIDING A BOND PAYMENT RELIEF.

WE'RE GOING TO 2 MONTHS NOW AND 2 DEBITS HAVE GONE THROUGH, WE CAN BARELY AFFORD AND FNB IS STILL PROCESSING OUR PAYMENT RELIEF APPLICATION GOING TO 3 MONTHS NOW. WE SUBMITTED A SECOND APPLICATION AND WERE PROMISED RESPONSE IN 10 DAYS AGAIN, 10 DAYS PASSED AFTER ANOTHER MONTH AND A HALF AND WE'RE STILL CHASING AND NO RESOLUTION STILL.

WE HAVE AT LEAST ASKED THEM TO REVERSE THE DR ORDER WHILE THEY ARE STILL FIDDLING WITH THEIR UNRELIABLE SYSTEM, BECAUSE THAT IS WHAT OTHER BANKS ARE DOING TO EASE THE BURDEN OF THEIR CLIENTS.

WE HAVE DECIDED TO MOVING OUR BOND TO ANOTHER BANK AFTER THIS HORRIBLE EXPERIENCE.