CvdM
Charise van der Merwe
1 reviews | Active since Mar 2016
11 Mar 2016, 11:04
No response to online \Call me back\" "
On the 7th of March I had problems with my cellphone banking and logged an online \Call me Back\". Yesterday, 10 March I logged the same \"Call me Back\" again seeing as NO ONE has responded to these requests. I have a VERY urgent request and am not anywhere near a FNB branch. Pathetic online services. "
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Replies (1)
FNB (First National Bank)'s replyOfficial
11 Mar 2016, 11:11Hello Cmat91,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 886711.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 886711.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply11 Mar 2016, 11:11
Official
Hello Cmat91,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 886711.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 886711.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)