1 reviews | Active since Oct 2016
No response to my requests
<p>I emailed FNB Life on 24th January 2017 requesting that they change my physical address on my Funeral Plan. I received no reply. I emailed them again on 1st February 2017 and they responded on the same day stating that my email had been received and that it will be attended to soonest. Well it is now 13 days later and i have still not received a reply. Maybe their soonest could be up to 1 month?????</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
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Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)