No response to my request

I'm leaving the country soon for a few years and needed to downgrade my account as well as get new cards delivered to me. Because im departing soon, there is an urgent need to get it done before it's too late. I sent a request to ********** (fnb premier is supposed to guarantee fast effecient service but I guess not) on Tuesday 15 August 2017 and after no response I called to try to escalate the next day. I was told to email ********** and was assured that this would make things go faster. I duly did so and have still to date not heard anything back from anyone. I even sent reminders to them but nobody could be bothered to respond to me. I guess I have to go to a branch now. I wish that when I called they hadn't advised me to send those emails if they knew it would be a waste of my time. I'm now in a dangerous position as this might not get done before I leave the country and then I will be truly f#cked.

Thanks so much fnb for failing me when I needed just this one thing I go smoothly.

Regards, Ahmed Khota ********** 016 **********