No Response To Mortgage Protection Plan Quotation

Got Home Loan approval with a life cover condition. My private cover was rejected because it didn't meet FNB's requirements. On 4 December 2017 I requested the loading of the MPP onto my profile as it was the only product meeting requirements and was told it would take a maximum of 5 days but till now it han't. Despite numerous follow ups and being told the matter is escalated i'm not getting any assistance. The delay means the property can't be registerd under my name. Visiting a branch does not help because i'm made to call the very same people who aren't helping. This is really frustrating