No response to mails and phone calls

Since logging my first complaint here more than a week ago I still have not had any joy. <br> I was told to send certain documents, which I did. When inquiring about this I was not given a definite answer. I do not get responses to my emails. When calling the call centre I get put on hold and then I hold and hold until I am forced to end the call.<br> We were called back once at 19H30 when we are busy bathing and putting our little children to bed. My wife who answered the call told the person calling that she is not the right person to speak to and that they should call my number. This never happened. <br> I cannot believe the way we are being treated. This issue is not only causing our credit rating to be affected, it is also causing hardship as the money that we have in this bank account cannot be acsessed. <br> I am totally disgusted with FNB. Do you treat all your clients like this?