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JESSICA N
1 reviews | Active since Feb 2018
04 Sept 2019, 13:40
NO RESPONSE TO INCORRECT CREDIT CARD PAYMENT
I have called approximately 8 times mostly put on hold then did an online chat to resolve the issue of money being debited for credit card instalment even though payment was made (more than the amount due) well in advance. Nobody can give me answers, i was told to contact *** but they do not answer. I also emailed my complaint and there has been no response. Never been so disappointed and am seriously considering changing banks after this.
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Replies (2)
FNB (First National Bank)'s replyOfficial
04 Sept 2019, 16:58Good Day Jessica Naidoo
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***
Regards,
Hello Peter Team
Tel number: ***
FNB (First National Bank)'s reply04 Sept 2019, 16:58
Official
Good Day Jessica Naidoo
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***
Regards,
Hello Peter Team
Tel number: ***
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JESSICA N's updateReviewer Update
03 Oct 2019, 09:26After a lengthy conversation and explanation it seemed the issues was resolved and come this month i received no statement for my credit card.
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JESSICA N's update03 Oct 2019, 09:26
Reviewer Update
After a lengthy conversation and explanation it seemed the issues was resolved and come this month i received no statement for my credit card.