JB
Jessica B

1 reviews | Active since May 2015

11 May 2015, 09:17

No response to ***** email from abroad-VERY urgent

On Saturday the 9th of May I noticed three transactions on my credit card which were not made by me. I called FNB from Laos in South East Asia to report ********** transactions - but did not get the necessary help. I also emailed [Email Removed] and have not had a response. <br> <br> This is really urgent and I am very disappointed that no one has bothered to assist. I feel helpless and am in a foreign country and worried about more ********** activity. <br> <br> One flight transaction has already been processed and two other flight payments are reserved for purchase. <br> <br> Please, I expected more from FNB <br> <br> Please URGENTLY contact me on [Email Removed]<br> <br>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 May 2015, 10:39
Official
Hello jessicabberg,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 681001.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)