1 reviews | Active since May 2016
no response to emails send
i've send emails to fnb to ask them regarding two of my sims cards that does not want to work in devices that used to work with the fnb cards. i got no answers as yet, but yet they take the payment for the sims every month. why do i have to pay for something i am unable to use
Good day Amanda Du Toit,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FN Connect and Smart Devices for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Amanda Du Toit,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FN Connect and Smart Devices for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)