No response to complaint: new cr card application

New application done. Received e-mail and SMS congratulating me on the approval of the application. Phoned 2 weeks later to be told courier company could not contact me and destroyed the card. Almost 3 weeks now, a number of e-mails including a complaint logged directly on the FNB website and still no response. However, FNB has had the gall to send me a credit card statement. I am going overseas this weekend and wanted the card to take with me. I would appreciate at least an acknowledgement or a response to this. Perhaps it would be better to apply for an additional card with another financial institution and you can close this application.