LC
Lindsay C

1 reviews | Active since Mar 2009

10 Jul 2015, 16:36

No response to any complaint for months :-(

I was offered a balance transfer option on my credit card, I only accepted because of the lower interest rate of 9.9% offered. Once I accepted, absolutely nothing was done other than them opening the card. <br> I had to call repeatedly to get them to do the transfer, I had to close the other card myself at the branch and to date the interest rate is still not on the rate offered or the R135 initiation fee has not been refunded. I have complained so many times, spoken to a manager in card division, complained on hello peter before, absolutely NOTHING. I give up.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Jul 2015, 08:13
Official
Hello cammayl,

We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to FNB Card to be investigated.
Your complaint ref number is 720348.

Kind Regards
Complaints Resolution
Tracey Sonickson
Email: ***
Tel Number: *** (Option One)