No response to a request sent days ago

I sent an email to Investments Department on Sunday 25th April 2021 advising that i had not received my statement for the period 2nd March 2021 to 02 April 2021 and hence requested same. Needless to say, i have neither received an acknowledgment of my email or the said statement. FNB seems to have adopted that no care approach as their staff just dont bother to respond to customers. Perhaps its time to consider moving to another bank.