NO RESPONSE SINCE 20 JANUARY 2016

I am very disappointed that after THIRTEEN DAYS, FNB Housing Department has not responded to my request to send my title deeds to my email account. I urgently need a copy of my title deeds or just a statement confirming when bond was registered, the remaining term left, interest rate and that the bond is registered in my name, but no one is responding to my request. <br> <br> We have a deadline at work which is Friday, 5 February for this information to be completed for us to enjoy the housing allowance increases, but FNB is jeopardizing my chances of receiving mine<br> <br> PLEASE, respond to my query as soon as possible!<br> <br> Bond Account number: ***<br> ID Number: *** 080<br> <br> Disgruntled customer<br> Mr. L. Hoffmann<br>