1 reviews | Active since Oct 2015
No response received for my escalation/complaint
no response received for my escalated enquiry sent on 7/09/2015 to the following email addresses regarding my suspended bank account details of my email below:<br> [Email Removed]<br> [Email Removed]<br> [Email Removed]<br> [Email Removed]<br> <br> Dear FNB<br> <br> Attached is correspondence I sent to Ficadocs on 23/07/2015 and again on 18/08/2015, together with my proof of residency and copy of ID.<br> <br> I have also attached two emails acknowledging receipt of my correspondence.<br> <br> I was surprised to receive an sms advising me that one of my debit orders was not honored and my account is blocked.<br> <br> Please investigate what happened and advise.<br> <br> May I also point out that I am not going to be responsible for any returned debit orders' fees, FNB needs to cover that.<br> <br> Should I not receive a favorable response I am going to escalate further. Your urgent attention to this matter is required.<br>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Account fulfilment who will provide you with feedback.
The reference number is 778034.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Account fulfilment who will provide you with feedback.
The reference number is 778034.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
