1 reviews | Active since Nov 2016

19 Jun 2017, 23:45

No response - Private Clients

<p>I am writing to complain about the poor service I received from FNB – Private Clients. I’ve never been satisfied with my Private banker – Sagren Munien, since day one.</p> <p>Sagren have always been late with responding to my e-mails and never return my calls, or he is on leave or busy with a meeting/training.</p> <p>I trust this is not the way FNB wishes to conduct business with valued customers—I have been a client for years and have never encountered such bad service before. I look forward to hearing from you</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Jun 2017, 09:00
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)