No response / Pathetic service

<p>I canceled flights with Qantas and was advised by the airline that the refund can only be completed to the account from which the purchase was made.</p> <p>In this case, it was my closed FNB cheque account. The airline advised that this is not a problem and that FNB would notify me of the payment and request the new account number to transfer the amount to. </p> <p>The refund was completed and I logged an initial online query with FNB over a month ago. I received feedback that I need to provide the exact amount that I would like to dispute...</p> <p>Surely FNB can see if money has been paid into my old account? (I still have other accounts with them so they can verify I'm the valid account holder)</p> <p>I received the proof of refund from Qantas and provided FNB with the confirmation from the airline, I still have not received any feedback since the initial response from the agent and have sent numerous emails with no response. I also ********** and FNB - Customer Care - ********** in my e-mails and still no response from FNB in over a month!</p> <p>What do I need to do to get a response?</p>