No response or whatsoever

I sent an email to FNB private banking 3 days ago and I received an automated response which stated that the private banker will contact me within one business day and I still havent heard from anyone and I currently need their urgent assistance they told me turn around time is 4 to 6 hours and this I need it like 30 minutes ago.<br> <br> What kind of service does this private banking has and we paying them more so that we can avoid queuing at the banks and I know if I queued at the bank I could have helped already.