1 reviews | Active since Jul 2015
No response or feedback, empty promises and misleading information
I received a very cold email saying the initiation fee cannot be waived and when I rep**** no one responded. I was told on a recorded call on Monday 23 July 2018 after 11:30 that no initiation fee is payable on a top up loan. I need clarity coz I was now charged an initiation fee. I want feedback via email on the decision urgently. Listen to the call n sort this out. Don't phone me coz I can't take calls during working hours. I'm only available from 11 to 12.
Good day Dyaksha,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Loans for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Dyaksha,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Loans for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)