No response or assistance
<p>I made arrangements with FNB with debit orders that might be paid later this month as I had a problem with my salary being paid in a bit later than normal. I got feedback from FNB saying: </p> <p>Good Day Miss. Bester</p> <p>Thank you for your email.</p> <p>Kindly be advise that I have tried to contact you back, but with no avail.</p> <p>Please note that I have place remarks on the system for our credit department, please note that this is not a guarantee as the debit order may be returned dependently if they are able to hold your debit order or not. This is what I can assist with on my side, please do check your account. Yet after my arrangements with FNB you still deduct R330 for returned debit orders.CRM: ********** ********** 4. I tried more than a month ago to change dates on my FNB personal loan debit order, and it's not done. And ofcourse you never respond to my querries and e-mails</p> <p> </p>
Good Day
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is ***
Kind regards=
Hello Peter Team
Tel number: *** (option one
Good Day
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is ***
Kind regards=
Hello Peter Team
Tel number: *** (option one
Thank you for seeing to the matter. Much appreciated
Thank you for seeing to the matter. Much appreciated