No response or assistance

I am battling once again to get a cession cancelled on one of my clients policies. I had an issue before and could reach them via email or telephonically. After I referred the matter to Hellopeter all got resolved very quickly. I now used and mailed the exact same people that helped me before but with no response. I want the cession removed on a Liberty contract for one of my client. How do we do that FNB? You are not helpful.......unreachable and non-existant.