No response on queries logged through online banking

<p>I logged a few queries to FNB through the FNB Online banking site which I received no response from. I also tried to call FNB numerous times with no answer. Yesterday I got through but the call was dropped.</p> <p> </p> <p>I need to have a payment reversed and all fees charged because of failed debits refunded as this was problem was logged with FNB last week already.</p>