No response on progress payment

I have a building loan with FNB. I requested a progress payment on Friday. On Monday, not having received even a much as an acknowledgement that my application was received, I called them. I was told by the (very friendly) switchboard lady that my application was received, but no valuation was requested. I have been calling repeatedly and escalating the matted now for 4 days, and still no attempt has been made to get a valuation scheduled. <br> <br> I managed to get hold of a phone number for the manager of the building loans department, but he is never available and I have been waiting now for him to call me back for 6 hours. <br> <br> It is beginning to look like the incompetence and complete disregard for customer service from FNB building loans is now going to delay our building project, causing us even more money. This is unacceptable.