No response on previous queries

Good Day<br> <br> Logging a query / compliant via your website doesn't seem to be getting your attention.<br> I have logged two complaints via your website - 1st more than a week ago and another on Monday.<br> <br> I made a payment on the 1st of February 2015 and it still hasn't reached the beneficiary.<br> <br> Is anyone going to assist me or should I move my money to a bank willing to help me.<br> <br> Regards