1 reviews | Active since Jul 2014
no response on my reply to FNB regarding a complaint
In August I wrote to Hello Peter regarding an unresolved Slow Lounge issue that I had with FNB. I then received an email response stating that a general email was sent to customers. But that response did not address my actual complaint which related to terms & conditions stated in the Slow Lounge documents. Since September I have not received response addressing this issue of R250 charge in my credit card.
Hello shangasep,
We have logged a second complaint.
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF. Please contact Premier Banking directly for assistance on *** alternatively email *** for further enquires.
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello shangasep,
We have logged a second complaint.
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF. Please contact Premier Banking directly for assistance on *** alternatively email *** for further enquires.
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)