1 reviews | Active since Feb 2018
No Response on Home loan Query
I have on the 23 January 2018 requested a service from FNB(FNB Premier Banking Online Query Request Ref: ********** 0), about the options I have with regards to getting my existing FNB home loan changed to a Flexi Home loan. I have received and email back mentioning that they have tried to call me, but I was not available. But I did not see any missed calls. But the mail says that I should contact them back. I sent an email providing an alternate number, and still no response. I have been with FNB for a while, but this experience surely doubts the customer service at FNB. All I am asking is to give me a call, and assist me with options of changing my homeloan.
Good day Padayayx,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Teams
*** (option one)
Good day Padayayx,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Teams
*** (option one)