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Lauren Y

1 reviews | Active since Jul 2016

01 Nov 2018, 09:44

No response on ***** case logged

Logged a ***** case, was told i would get feedback in 5 days, its day 6 and no one has contacted me, i have been on the phone for almost an hour and been passed around to 4 different departments. i need someone to sort this out now.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Nov 2018, 10:11
Official

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to t FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

LY
Lauren Y's update01 Nov 2018, 13:45
Reviewer Update
Hi Bongani, thanks for calling me back. After we spoke, i checked my bank account and found that another amount was deducted from my account. So in total the ********** have taken R3000 from my account. My complaint now is that the first person i spoke to on 22 Oct, never told me that we need to place a hold on my account, she also never told me its best to cancel my card. REF: ********** 3_ ********** 99 Only today when i called i was told to cancel my card, the lady sent me a new card and advised to changed my password, so because of your first consultant, the ********** took another R1500 today, im super ****ed, i need to get these funds back and your consultant should get a written warning