No response on Covid19 payment relief applications

I would like to complain on FNB's failure to respond on Covid19 payment relief fund. It is sad to know that FNB cant even avail themselves to their customers on such difficult time. We submitted an application for a relief payments on bond mid April, until today their bond department hasn't responded. We've been to the branch and made calls which are not picked up. What is even strange is that they confirmed receipt of application and supporting docs and promised respond in 4 days. After 4 weeks there hasn't been any response, let alone picking up calls or responding to emails which i sent more than once!

ABSA and other banks smoothed the process as they even offered to provide payment relief. If I had a way i'd move our bond account to another bank as FNB's lack of response is adding on the current frustrating situation we're already in.