NBN
Nomi B N.
1 reviews | Active since Sept 2009
10 Apr 2024, 10:23
No response on claims
I was retrenched in January 2023. I was making payments on all my FNB accounts until recently. My financial position is severe at the moment and I have app**** for relief and made claims for the various accounts. FNB has failed to respond to the claims and relief requests made over the last month. Instead I am being called on a daily basis and being threatened by collections. ARE YOU GOING TO RESPOND TO MY CLAIMS AND RELIEF REQUESTS?
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Nomi B N.'s updateReviewer Update
15 Apr 2024, 17:00I have now received a response regarding the credit card debt relief - thank you. However, I have checked my bank account statements and it appears that I am still being charged for insurance which is not what I was being told by FNB. I am being told that I cancelled the insurance in 2018 but as per the statements, the debits for insurance were never discontinued which legally would mean I should be covered. Please assist.
NBN
Nomi B N.'s update15 Apr 2024, 17:00
Reviewer Update
I have now received a response regarding the credit card debt relief - thank you. However, I have checked my bank account statements and it appears that I am still being charged for insurance which is not what I was being told by FNB. I am being told that I cancelled the insurance in 2018 but as per the statements, the debits for insurance were never discontinued which legally would mean I should be covered. Please assist.