MV
Margaret V

1 reviews | Active since Oct 2015

06 Nov 2017, 18:49

No response on account reversal

I went to them to make a reversal of an online purschase that i wanted cancelled i was told to fill in forms which i did and it will take 7 days for the request i am still waiting it is more than 14 days and the cresta branch is pathetic. No feedback and explanation so everyone just wants to eat your money unnecessary.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Nov 2017, 09:36
Official

Good day Ms. MargV

Thank you for your complaint, kindly note that we have escalated your matter to the relevant area for review and address in terms of resolution.

The complaint reference number being the following: ***NF.

Thanks Regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution