No Response (None) from FNB Assurance department

A requirement of my recently approved housing loan was that I supply FNB with cover in case of death, disability, etc. The FNB Assurance team, after waiting for 2 weeks after contacting them, supp**** me with a policy, only to be told by FNB Bond dept that this policy was not sufficient. I understood that. Have been trying for 2 weeks once again to get a response and for FNB Assurance to contact me in order to supply sufficient cover with no response. This is really pathetic as this is holding up the entire bond registration process.