No Response - No Action - No Change of my email

In July 2014 I requested that my monthly statement be sent to a different email address as I was moving from Namibia, I received a telephone call from FNB the next day to confirm and was quite impressed. However I did not receive a statement at the end of that month. Consequently I again sent a request and 2 more after that via email to the FNB Card Department - each time I got confirmation each time nothing changed - I still do not get my Credit Card Statement. Finally this week I contact the Manager of the department - he assured me it would get sorted out. But guess what - nothing! No feedback even after a follow up mail yesterday. 8 Months! Really?!