No response in nearly 3 months.

I purchased an item online on the 3.3.15. immediately when the sms came through to my phone, I knew it was a **** as the amount that appeared on the sms from Fnb was almost double the amount of the advertised product. I immediately got hold of FNB and emailed a dispute form back to them. I did a follow up the following week, where they said there were no notes on the system. I re-mailed the form the branch. a week later, I followed up again at the Brakpan branch. Still no joy. That specific merchant does not exist, so there is no way FNB will get a confirmation to reverse my money. My biggest frustration is that its been to so many departments with no answers...and that I sent the dispute on the 3rd and the money only left my account on the 6th. If it was handled as soon as I sent the dispute form in, I would not be sitting with this headache and frustration. the amount was R1495.00. The service and turn around time with complaints is a disaster...