1 reviews | Active since Jun 2017
NO RESPONSE FROM TEMPORARY LOANS DEPARTMENT
<p>I HAVE BEEN IN CONTACT WITH THE TEMPORARY LOANS DEPARTMENT AND NOMPUMELELO DUBE WAS THE LADY WHO WAS TRYING TO ASSIST ME, SHE WAS VERY HELPFUL BUT HER COLLEAGUES WERE NOT.</p> <p>ON MONDAY 12TH JUNE SPOKE TO NOMPUMELELO REQUESTING FOR A PAID UP LETTER WHICH SHE ADVISED THAT I EMAIL HER MY PROOF OF PAYMENT, I DID SEND HER MY STATEMENT ON 14TH JUNE REGARDING THIS ACCOUNT CBS LEGAL TLN ********** 219915 REFERENCE ********** Q AND SHE FORWARDED MY STATEMENT TO THE ADMIN FOR THE PAID UP LETTER.</p> <p> </p> <p>TODAY 19TH JUNE CALLED HER TO FOLLOW UP REGARDING MY QUERY TO MY SURPRISE NO ONE ASSISTED HER WITH MY QUERY, SHE THEN TRIED TO CALL THEM FOR ASSISTANCE AND THEY TOLD HER THEY DO NOT SEE ANY PAYMENT ON THIS ACCOUNT AND I HAVE TO WAIT FOR 72 HOURS BEFORE THEY CAN ASSIST ME</p> <p>WHY THE HELL MUST I WAIT??????.</p> <p>I WANT THIS DAMN THING SORTED ASAP!!!!!!</p> <p>UNPROFESSIONAL ADMIN PEOPLE THAT WON'T HELP! this is disgusting service</p> <p>THIS IS DISGUSTING SERVICE EVER!</p> <p>I WANT SOMEONE SENIOR TO CALL ME ASAP</p>
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Naomi Petersen
*** (option one)
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Naomi Petersen
*** (option one)
Hi Naomi
WHERE IS MY LETTER I AM TIRED OF CALLING YOU GUYS, WHO IS GOING TO REFUND ME MY AIRTIME FOR CALLING YOU GUYS.
I NEED AN ANSWER NOW, PLEASE GET SOMEONE SENIOR TO CALL ME WITH AN ANSWER. I AM NOT WAITING FOR ANOTHER 72 HOURS FOR YOUR ADMIN TO SORT OUT MY PROBLEM.
Hi Naomi
WHERE IS MY LETTER I AM TIRED OF CALLING YOU GUYS, WHO IS GOING TO REFUND ME MY AIRTIME FOR CALLING YOU GUYS.
I NEED AN ANSWER NOW, PLEASE GET SOMEONE SENIOR TO CALL ME WITH AN ANSWER. I AM NOT WAITING FOR ANOTHER 72 HOURS FOR YOUR ADMIN TO SORT OUT MY PROBLEM.
