No response from Take Me Home

<p>I have requested a take me home from FNB's take me home service last week Thursday for Sunday morning 00:15.</p> <p> </p> <p>The driver phoned me to say he will be late by 45 min, and for obvious reasons I cancelled due to the fact that my girlfriend and I was alone. </p> <p> </p> <p>On Monday I phoned the service to inform them of this and to make sure that they do not deduct this from my account, and to this day NO RESPONSE YET! I had to speak to a one "Leuwellen" that is supposedly the manager at this service! All I want was to be refunded my trip, but due to this unnecessary, bad bad service, I would not be happy by only receiving one additional trip!</p> <p> </p> <p>CAN I PLEASE receive some sort of correspondence? Attached email:</p> <p><br /> Sent August 31 2016:</p> <p> </p> <p>"</p> <p>I wanted to follow up on a matter, I cancelled my pick up on Sunday morning due to the driver being 45 min late. I just want to make sure that I will be debited that one to my account again. I did phone the call centre yesterday, and was informed that the manager a one Leuwellen will be in contract with me again. I have not been contacted, an update to the current status would be appreciated!</p> <p>Henro van Rooyen<br /> ********** 300084</p> <p>Reference number: PD-NSQB-01</p> <p>Thank you kindly "</p> <p>Henro</p> <p> </p>