No response from RMB/FNB on card dispute despite multiple follow-ups

I am extremely disappointed with the lack of communication and follow-up from RMB/FNB regarding a card dispute that has been ongoing for over a month.

Timeline:

I purchased a product online on 28 November 2025 and never received it.

After multiple unsuccessful attempts to contact the supplier, I logged a card dispute with RMB on 25 December 2025.

On 8 January 2026, RMB requested supporting documents, which I provided the same day.

I followed up via email on 13 January and again on 15 January, with no response.

On 20 January at 16:15, I phoned RMB and spoke to an agent named Andrew. I was told I would receive feedback within 24 hours. No one contacted me.

On 26 January, I contacted RMB via secure chat. Before I could explain my concerns, I received an automated message stating the matter had been escalated and that I would receive feedback within 48–72 hours. I am still waiting.

I sent an email on 27th January 2026 to *** factually listing my dealings with FNB/RMB and have not had a response.

To date, I have not received a single acknowledgment confirming receipt of my emails or documents, nor any meaningful update on the status of the dispute.

This is not about impatience — it is about basic communication and accountability. I would expect at least confirmation that my documentation was received and clarity on what is happening with my dispute.

I am requesting:

Confirmation that all required documents were received,

A clear status update on the dispute,

An explanation for the lack of response despite repeated follow-ups.

At this point, the absence of communication is unacceptable.