No response from Private Banker

So, FNB is really promoting this thing of your private banker. Just leave a note with the help of the app or website and someone will call you. I wonder how many months I have to wait for that someone to call me. Over the last couple of years I have seen how FNB has scarified the customer interaction and care on the technology alter. They seem to forget that there are people out there, paying the increasing bank fees to support FNB's business. I am beginning to wonder if it is worth it.