DB
Dipika B

1 reviews | Active since Aug 2010

08 Feb 2016, 20:52

No response from premier banker

Hi, <br> <br> I am quite disgusted that no premier banker responded to my email from Friday and even today, Monday. I requested a bank confirmation letter and didn't get any response whatsoever. <br> <br> I have over R6000 outstanding in payment which I cannot claim without this. <br> <br> I sent an email to Millicent and [Email Removed] for this request and nothing. <br> <br> Is ur new service offering just a way to cost cut and have pathetic service and lose clients. Already considering moving over as the launch is really the worst service ever!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Feb 2016, 08:35
Official
Hello Aqua12feb,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 864897.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)