1 reviews | Active since Dec 2015
No response from online banking division
I called the online customer service on ***, but no one picks up the phone. This has happened on two occasions different days. The last call I made was on 03/04/2016 at 8:20 am. The phone rang for about 15 mins without a response. This is very disturbing as am I trying to report a suspected ***** case on my online banking. What is a point of having a call centre if there is no one answering the calls. .I would like this matter to be escalated to managers.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 898861 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 898861 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day,
Trust this email finds you well.
This is a courtesy email with regards to your complaint dated 03/04/2016; we would like to ensure that you were fully satisfied with the handling and resolution of your complaint.
We thank you for banking with us at First National Bank and we endeavour to ***ist you with any requirements you may have in the future.
Best Regards
Melinda Duvenhage
Complaints Resolution
Email address: ***
Tel number: *** (option one)
Good day,
Trust this email finds you well.
This is a courtesy email with regards to your complaint dated 03/04/2016; we would like to ensure that you were fully satisfied with the handling and resolution of your complaint.
We thank you for banking with us at First National Bank and we endeavour to ***ist you with any requirements you may have in the future.
Best Regards
Melinda Duvenhage
Complaints Resolution
Email address: ***
Tel number: *** (option one)