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Mbalenhle M
1 reviews | Active since Dec 2015
03 Apr 2016, 09:12
No response from online banking division
I called the online customer service on ***, but no one picks up the phone. This has happened on two occasions different days. The last call I made was on 03/04/2016 at 8:20 am. The phone rang for about 15 mins without a response. This is very disturbing as am I trying to report a suspected ***** case on my online banking. What is a point of having a call centre if there is no one answering the calls. .I would like this matter to be escalated to managers.<br>
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Replies (1)
FNB (First National Bank)'s replyOfficial
04 Apr 2016, 08:25Hello Mbalenhle@31,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 898734.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 898734.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply04 Apr 2016, 08:25
Official
Hello Mbalenhle@31,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 898734.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 898734.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)