No Response From Manager

I phoned the premier banking division at FNB on Monday at 10:40 on Monday 13.07.2015 regarding a query I had. After first speaking to a consultant who wasn't able to help I then asked to speak to the supervisor in the hope they would be able to shed some light on my query and explain why actions taken by FNB had been carried out. Unfortunately this was not the case and the actions could not be explained. I then asked to speak to a manager to deal with my query and was told by the supervisor that nobody was available and that he would get a manager to call me and asked for my contact number even though this should be on my profile I repeated my contact number to him. <br> Unfortunately I did not get the name of the supervisor but there should be a note logged on my account when I called. <br> To date I have still not received a call from a manager at FNB. It would really worry me if my staff were not following through on their actions to resolve queries and in doing so keep their customers happy! It is extremely disconcerting that a complaint needs to be placed on Hellopeter a social media platform to try and get a response. Please contact me urgently from an extremely disgruntled client.