PH
Pierre H

1 reviews | Active since Feb 2011

16 Nov 2018, 11:25

No Response from law on call.

FNB Law on call take a day to ask you after contacting them for your ID number / policy number. You respond immediately and then don't get a response to your query.

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Nov 2018, 14:30
Official
Good day Pierre, 

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to FNB Law on Call for investigation and resolution. I have requested that they provide feedback. 

Complaint reference number ***NF was issued for your complaint. 

Regards,

Hello Peter Complaints Team

*** (option one)


PH
Pierre H's update20 Nov 2018, 11:25
Reviewer Update
Still not resolved.
PH
Pierre H's update22 Nov 2018, 09:46
Reviewer Update
Wow. World class service. STILL no response. Perhaps its time to move all of my accounts from FNB.