No response from Global trader

Getting no response from Global trader. They said they would respond in 2 days. It is now 2 weeks without a response. See below.

RE: Global trader for my family trust - [External Email] [REF:***] Inbox x

*** Fri, Jul 31, 2:58 PM to me

Good day,

Thank you for your e-mail. This is an automated response from FNB Share Investing.

A consultant will respond to your enquiry within 48 hours. Kindly note this does not include weekends or public holidays.

Please feel free to contact us on 0860 SHARES (742 737) or if you are dialling international on +***3

Thank you for your continued support.

Warm Regards, FNB Share Investing