No response from FNB Premier Banking for 2 weeks

Item: FNB (First National Bank)
Rating: 2
Author: Teresa G

I made two urgent requests to FNB premier banking for my personal details on my banking statements to be fixed - my surname was spelled incorrectly (it was differently spelled on my bank statements vs my online banking details). I have still received no response!

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

05 Nov 2015, 14:58

Hello T456,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Premier banking suite who will provide you with feedback.

The reference number is 806513.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply05 Nov 2015, 14:58

Official