NO RESPONSE FROM FNB PAYPAL SERVICES

It seems like FNB PayPal services does not care to respond to other people's emails. On September 15th, I sent an email to them regarding my funds withdrawn from my PayPal, they said that my account was closed hence my money didn't go through and that I should advise them so they can escalate for my funds to be processed. I went to the FNB branch and they said that I should open the new account, so I did.

Then I emailed them again and told them that I have a new account linked to my PayPal and that they should transfer my money there, it's been two weeks now and no response!

Can the FNB PayPal services help me with this, I beg you!

Thanks