no response from fnb in over a month

On 6 february 2015 I made a few deposits at the fnb chatsworth atm. While still processing, my money was stuck inside the atm and I received a receipt stating my deposit was unsuccessful. I had to go into the bank at my inconvenience, follow the long line, only to be told that my money will be put back into my bank account in the next 3 to 5 working days. To date, I have not received any update or feedback from fnb. I have not gone into the bannk again as they had advised of the turn around time being 3 to 5 working days and they should have done their work in the stated time. I have been hospitalised for most of the month and really do not need this unnecessary mess. Why were they maintaining the atms when there was a deposit in progress? This is not the firxt time I have had this problem with fnb. This issue was resolved timeously before. I cant understand whats taking so long now. I have tried calling the branch but I have to wait for hours before I speak to someone who is actually willing to help me and the call has been dropped numerous times at the call centre as well. Now this is my money, why must I be put through this inconvenience?