NO RESPONSE FROM FNB IN 3 WEEKS

I'M A PLATINUM CLIENT FROM FNB AND I HAVE AN EXISTING LOAN. I'M GOING ON MATERNITY LEAVE AND I'M TRYING TO MAKE AN ARRANGEMENT TO STOP MY DEBIT ORDER TO MAKE MANUAL PAYMENTS UNTIL I'M BACK AT WORK, AS MY SALARY WILL NOT BE PAID IN ON THE 25TH OF EACH MONTH. I WAS ASKED TO EMAIL THE REQUEST WITH A LETTER FROM MY EMPLOYER STATING I'M GOING ON LEAVE AND WAS TOLD TURN AROUND TIME IS 2 WEEKS ... I'VE BEEN WAITING 3 WEEKS WITHOUT ANY FEEDBACK! I PHONE THE LOANS DEPARTMENT ALMOST ON A DAILY BASIS AND ALL I'M TOLD IT TO PLEASE WAIT AS THE DEPARTMENT DEALING WITH THESE REQUEST DON'T HAVE TELEPHONES. NO WHAT IS GOING TO HAPPEN IT THE DEBIT ORDER GOES OFF AT THE END OF THE MONTH AND THERE IS INSUFFICIENT FUNDS ...? I AM GOING TO HAVE TO PAY THOSE BANK COSTS AND THAT IS UNACCEPTABLE AS I'VE BEEN TRYING EVERY POSSIBLE WAY TO MAKE AN ARRANGEMENT!!!!!!<br> FNB IS QUICK TO GET YOU TO JOIN THEIR BANK AND AFTER YOU'VE DONE THAT THERE IS NO MORE CUSTOMER SERVICE! HOW PATHETIC!!!!!