1 reviews | Active since Aug 2009
No response from FNB Home Loans and FNB Private Banking
I recently had a new bond registered with FNB using their "Single Facility" product. This product is completely new to me and includes a lot of caveats, and obviously due to it being a new bond, I need to get used to the way it will work. I queried a provisional deduction with FNB calculated as this looked incorrect. FNB also messed up the date of my deduction and I have asked for this to be changed. It has been a full week and I have yet to receive any feedback from Home Loans.
In addition, the Private Banking Suite has been continuously busy whenever I tried calling over the past two weeks. FNB either needs to hire new people or stop selling inferior products.
Good day Shrian Ramsamuj,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Shrian Ramsamuj,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)